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Fixing Games glitches before they happen

Atos Origin SA (formerly SchlumbergerSema)

Drawing lessons from the Atlanta 1996 debacle, technology providers SchlumbergerSema are helping Greek organisers hammer out an exhaustive information system for the Athens 2004 Olympics

By John Hadoulis

Here's a dilemma: how does the EU's lowest-tech country meet the gargantuan information requirements of the Athens 2004 Olympics?

In 2004, Games organisers must provide a lightning-quick information feed to thousands of reporters and Olympic officials in near-zero response times. That task is shared with SchlumbergerSema, the information technology systems providers that took over from IBM as Olympic sponsor after the Sydney 2000 Games.

The benchmark for failure has already been set - - ironically by the city that beat Athens to the 1996 Olympics. In media circles, Atlanta 1996 is best remembered as the Glitch Games after an information blackout left reporters groping for competition results in the dark.

Some critics fear a different kind of blackout in Athens 2004 -- a real one.

"It's true, here you see power outages very often," says Claude Philipps, Schlumberger summer Olympics Games manager. "[Greek organisers] took this seriously... There is a diesel generator in every venue."

Given the enormity of the IT task, this is a risk that Greek organisers cannot afford to take (and money they cannot afford to save).

Schlumberger calculates that the 2004 Games will require two to three times more "IT power" than the Salt Lake 2002 Winter Games, their first assignment as official sponsor. For Athens, they will obtain and provide 10,000 computers, 450 servers, 2,000 faxes and copiers and 2,000 printers, plus a workforce of nearly 4,000 (3,500 of whom will be volunteers).

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